We ordered our sofa bed on-line on 11-November having read through the delivery procedure and guidelines which said:- "As a general guide we would normally expect you to receive your items within 5 weeks from placing your order" !! Therefore, perfectly timed for family arriving on the 21-December for Christmas - giving them something to sleep on. We rang Customer Service around 4-weeks to be told that they could see on their system that our order would be arriving in our local store on 21-December and therefore the soonest delivery slot would be 22-December (leaving our guests to sleep on the floor for 1 night) .... when the store finally rang there were no delivery slots available for the 22nd and we are currently awaiting a further call to hear of our slot for delivery 23-December..
WHY GIVE A GENERAL GUIDE OF 5 WEEKS WHEN YOU EXCEED IT SO BADLY & AS FOR CUSTOMER SERVICE, THEY DON'T KNOW THE MEANING OF THE WORDS! Sooooooooooooooooo disappointed and has ruined our Christmas in our new house.
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