Gill Bryan´s profile

Reviews (1)

DFS Furniture

WILL NEVER BUY FROM DFS AGAIN

We ordered our sofa bed on-line on 11-November having read through the delivery procedure and guidelines which said:- "As a general guide we would normally expect you to receive your items within 5 weeks from placing your order" !! Therefore, perfectly timed for family arriving on the 21-December for Christmas - giving them something to sleep on. We rang Customer Service around 4-weeks to be told that they could see on their system that our order would be arriving in our local store on 21-December and therefore the soonest delivery slot would be 22-December (leaving our guests to sleep on the floor for 1 night) .... when the store finally rang there were no delivery slots available for the 22nd and we are currently awaiting a further call to hear of our slot for delivery 23-December..
WHY GIVE A GENERAL GUIDE OF 5 WEEKS WHEN YOU EXCEED IT SO BADLY & AS FOR CUSTOMER SERVICE, THEY DON'T KNOW THE MEANING OF THE WORDS! Sooooooooooooooooo disappointed and has ruined our Christmas in our new house.

25 November 2013

Reply from DFS

Hi its Matt from DFS Customer Services

I am sorry to hear about the concerns you experienced regards the delivery of your furniture.

I would love the opportunity to discuss this with you and would ask if you can call me on 01302 330 365.

Thanks

Matt
Customer Service - DFS

Gill Bryan´s profile

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Gill Bryan
Reviewer
1963
United Kingdom

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