Paul Thompson´s profile

Reviews (3)

www.plumbworld.co.uk

Exellent service, quality product

I purchased a shower seat for use by my mother. I half expected a flimsy chair that might give way but no I received a robust seat that was easy to fix to the wall of the shower. It looks good and is neat an unobtrusive when folded.

Booking.com

Poor customer service

I used this company to book a premier inn but did not receive the reduced rate. When asked why the company set me off to get the evidence of the reduced price so that they could match it. When I produced the documentary evidence they came up with reasons not to if they had said tough in the first place I could have cancelled and rebooked direct with Premier Inn. The delay meant I missed the offer. I would not recommend them at all.

14 February 2014

Reply from Booking.com B.V.

Hello,

I am sorry to hear about this.
I would like to look into this further for you, but am not able to locate your booking. Can you please provide your booking number? You can post it here, or email me at customer.web@booking.com. Also, here is a link to the terms and conditions of Booking.com Best Price Guarantee: http://bit.ly/1lP0MtD
As I am sure you understand, Booking.com does require guests to provide the location, link or screenshot of a reported lower rate.

Regards,
Kristen
Booking.com Customer Service Team

Festive Lights

Polite prompt service. Reassured and would use them again.

Solar light bought as a Christmas gift and as we only came across Festive Lights last week time was critical. We had no need to worry as the light was received 2 days after placing the order and in plenty of time to wrap! Excellent service.

Paul Thompson´s profile

profile image of Paul Thompson
Paul Thompson
Reviewer
United States

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