I don’t even know where to start my review. The service from Virgin Media is unacceptable and should be reviewed by Ofcom. I am speechless and appalled by the fact the companies like Virgin Media are allowed to run their business which has no basic standards or procedures of in any way acceptable customer service they would follow correctly.
I have signed up to 30 Meg Broadband package and promised FREE installation by a sales agent. Later I have received a confirmation e-mail which confirmed the installation fee of £49.95. I have called customer services and had to battle the installation agent to give me a FREE installation as promised. He had agreed to give it to me. But, of course, he did not make any records of it on my account. I then received a contract which confirmed I WOULD BE CHARGED for the installation. I felt like banging my head of a brick wall at that point!
Finally the day of the installation has come and I was waiting for the engineer to arrive within my allocated slot 8am-1pm. There was no engineer in sight. I had to make 3 lengthy phone calls to chase this up and finally to make this happen today. I had to cancel my work for the rest of the day. He turned up at 3:30pm (2.5 hours late!) With his unbelievably lazy attitude he barely spent 5 minutes with me connecting the scruffy looking “Super Hub” to my old NTL box which hasn’t been used for 10 years. With no testing or any work done, he just plugged in the router and left! He obviously was in a hurry and had absolutely NO interest in his job whatsoever! I was left with no manual or cable, just “Super Hub” which wasn’t working.
After this cowboy installation I had to make 8 extremely lengthy calls to different departments of Virgin Media customer services incurring a massive £30 bill as I had to use my mobile phone (I have no landline). The main department is in foreign country and some CS agents speak very poor English. It is very frustrating to get any help from them.
In the end I was promised another engineer to visit, but I would have to wait A FEW MORE DAYS. Finally I decided I had enough and called to cancel my contract. People who work in Virgin Media have NO interest in their customers! Still have a doubt? Try it for yourself!
george found this review useful
I have ordered from Hungryhouse a few times. And I can say that YOUR MONEY WITH HUNGRYHOUSE IS NOT SAFE! They falsify your Hungryhouse account information only to protect the restaurant, not you if the things go wrong. Customer services representatives are rude and unreliable. The restaurants do whatever they want without any control. Make sure you check your Hungryhouse and your bank accounts frequently as they can charge you out of blue for food you have never had or ordered. STAY AWAY FROM THE COMPANY WHICH SUPPORTS FRAUD!
Emma Louise Ollerenshaw found this review useful
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