Alice´s profile

Reviews (1)

Chocolate Trading Company

Very disappointed, do not trust their labelling!

I'm really dissappointed with Chocolate Trading Company and the labelling of their products. At first I was impressed to see how clearly labelled everything was, indicating what products are suitable for allergy-sufferers, vegetarians, etc. However, after I received the two products I ordered from them I discovered that both their labels and their listing of ingredients on their webstore are VERY inaccurate.

I bought their dark chocolate coated coffee beans, which are clearly labelled as "suitable for vegetarians" and "suitable for vegans" on their website. THEY ARE NOT, they contain shellac. This was also omitted on their listing of the ingredients, even though it is listed on the packaging of the product itself.

After this, there is no way I can trust them when they say that something is dairy-free or gluten-free or anything else like that. Very disappointed.

ETA: They also omitted ingredients such as glucose, sucrose and E numbers.

24 December 2012

Reply from

Dear Alice

Thank you for your valuable feedback.

This is one of those rare occasions where the chocolate producer has changed their ingredients but failed to notify us of the changes.

The listing is now being updated to reflect these changes and I would be grateful if you would contact our offices directly so that we may trace your order and offer you a full refund.

Kind regards
Customer Services
Chocolate Trading Co

Alice´s profile

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United Kingdom