There were stock problems with my order (some of which was time critical), and they contacted me by e-mail with a suggestion of sending the urgent items now, and then following up with the remainder when they arrived (even though this meant them sending 1 plate at a time). This meant I wasn't inconvenienced at all. I subsequently ordered more items (making a full set of 8), and this time the items arrived within 2 days - excellent stuff!
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