Beverley Wayman´s profile

Reviews (2)

Not being able to talk to anyone makes a bad situation worse.

Boohoos policy of only communicating by email means that simple issues roll on and on and on and on and on.....when one call could have solved things.
I sent back 3 items, but I didn't realize that 2 dresses were on one order number and the 3rd dress on a different number.
This to me should have been very simple, I emailed with the 2 order numbers and explained what was in the package, as soon as I'd posted it......and here I am days/weeks later, still trying to get the refund processed.
The reason one item was on a different order number was that my 13 year old daughter ordered it (with my permission), delivery, payment method etc were the same (ie all in my name). Boohoo refused to discuss that particular item with me and insisted my 13 year old email them with the details as it was her name on the order...even though it was my credit card and address.
I would say its been a ridiculous farce from beginning to end....if only there was a end!!!
I will never order from BooHoo again as frankly life is too short to deal with them and their non talking customer services.

29 April 2013

Reply from

Hi Beverly,

Thank you for taking the time to provide your feedback and I am really sorry to hear that you have been disappointed with our service.

As online retailer, we pride ourselves on our email service and we do our very best to ensure that all customer queries are responded to within 24 hours. Please note that you can also contact us through our Facebook and Twitter pages, as these are monitored 24/7 to provide a faster response.

Unfortunately, when items are being returned to us from different orders these need to be logged separately to process a correct refund.

Please accept my apologies for any inconvenience that may have been caused to you.

Kind Regards,

Siple and quick...excellent value

I lose my glasses all the time so I ordered 2 pairs of spares, and tehy are brilliant. They are robust and in a modern style, and only a tenner a pair! Unbelievable value and they look great too

Beverley Wayman´s profile

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Beverley Wayman
United States