Mrs Diane Gallagher´s profile

Reviews (1)

British Corner Shop

Delivery Hiccup

When I received the track and trace reference I checked each day to see when my parcel would arrive. On 19th Dec the website stated that the parcel had been delivered and signed for by me the day before, which was not the case at all (I had been home all day and no one had come). I was very upset and phoned the British Corner Shop immediately. I was told they would request a proof of delivery and get back to me, and they suggested I ask my neighbours if they had taken in a parcel. I thought this highly unlikely as both my immediate neighbours are out at work all day. The parcel eventually arrived that evening, so obviously someone had misposted on the track and trace website. If I hadn't checked the website I would've been spared a lot of anxiety.

24 December 2012

Reply from British Corner Shop

Hello Mrs Gallagher,

Thank you for taking the time to write a review. Your comments regarding the mistake on the tracking reference have been noted and passed on to our contact at Parcel Force.

We hope you enjoy your order from us and have a lovely Christmas.

Kind Regards
The BCS Team

Mrs Diane Gallagher´s profile

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Mrs Diane Gallagher
United Kingdom