We used agoda for the first time, booking our entire Laos trip of 2 weeks. The site is well organized, but when you try to change anything, suddenly the rules change and everything is non-refundable and won't allow any changes. I would never use them again. They do not even complete the follow-up when you contact them to ask for help.
Their website listings are misleading. When you go to book, it says "FREE CANCELLATION!", so you assume that's what you get. NO, when you click through to the small print, they have all kinds of restrictions and ways to keep your money. Buyer beware, this is not a consumer friendly site.
Agoda did help me change my reservations, despite policies that are very consumer un-friendly, so I have to at least give them that. So, on follow-up, I have to change and say that they do follow up. But, I still say to save yourself the headache and either book directly or go with a booking site that is more consumer friendly. If you end up making any change in your plans, agoda will be very expensive and cost you a lot of $$$ in non-refundable money. Stay away from Agoda. Their fees are excessive and their change policies are horrible.
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