I ordered a Samsung Chromebook on the 18th Dec, paid for next day delivery . It is now the 24th December , Currys courier company DPD are an utter disgrace and do Currys no favours at all . The Currys brand is now toxic in my opinion, they cannot be regarded as a trusted online retailer In part because they use DPD.
I received a call from a very helpful Vicky in Sheffield who seems scared to tell me DPD had lost the parcel, judging from the hundred of negative online comments , lost could equally mean stolen .....I cannot get a refund until the 'lost item team investigates' investigate what, I am £270 out of pocket, it is lost and I am a victim. Apparently they will call in the new year to chat to me about this, I can assure them It will be a very brief chat , following which I WILL have my £270 back.....
the chromebook was the major Christmas present for a young person who will now be very upset, I can assure Currys that this young non recipient will also never darken the doors of a curry or PC world store as a result of this sad episode
I ordered a Chromebook from Currys Tuesday 18th Dec. Paid extra for next day delivery. By the way this is the prime Xmas present for a young person.
It's now 9.30 am on the 24th, we have waited in, lost money as a result. We have phoned countless times , waited on the phone - emailed, even managed to talk to Currys after a struggle - who say a refund could take 7 days and which becomes active when the parcel is received by them back at their depot- Jesus Christ !, if they can't delivery it to me how confident can I be they'll even get it back.
the whole episode demonstrates the contempt in which DPD views it's customers and has also caused my to conclude that Currys cannot be regarded as a trusted online retailer. We will never purchase anything else from Currys and will ensure , if we ever buy online again to double check if DPD are involved - if they are I will hit the quit button with renewed vigour . I see DPD have a PR company , I wonder what their brief is and what advice DPD are given - may I suggest the start point- don't make promises you KNOW you cannot keep and DO NOT hide from paying customers .Just looking at December complaints against these Cowboys- it is hard to imagine, if people refused to be associated with any DPD deliveries how they can ultimately survive- anyone up for a ' lets close DPD down action group??'
Just got a call from Currys who managed to get thru the DPD 'no customers please' force field- my parcel is ' lost' - i can't get my money back until the lost parcel team have investigated , doubtless to find.... wait for it ... it is Lost
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