I placed an order with this site on the 13th December and selected their 3/5 day delivery service (which i paid £7.20 for.)
As the order did not arrive - I telephoned on 3 occassions and was told each time that my delivery would definitiely arrive before Christmas.
Got to Xmas eve and surprise surprise, the order still hadn't been delivered so I called again and got cut off. So I then tried using their livechat service which finally got a response after 10 minutes....
Waqas AzeemHello claire. How may I help you?
claire can i please check on the whereabouts of my order?
The unique reference for this transaction is :100011384-2012-12-13-15-01-39
placed on the 13th Dec with your 3/5 day shipping service
Waqas AzeemHi clair
Waqas AzeemMay I have your order number please?
claire I've already entered it?
One moment please
Waqas AzeemDear customer we will deliver your goods after x-mas
claire You are kidding me!!!
Can someone call me now please or i will be telephoning trading standards
Waqas AzeemPlease give me your number to call on
To give them credit - someone did call me but gave me excuse after excuse as to why my order hadn't arrived but more importantly, why noone had contacted me or been able to tell me earlier.
Viruses had hit their systems, suppliers shipments had been delayed, it was a nightmare for them to contact customers as they don't have enough staff???!!! servers were down - they tried everything! Annoyingly they only managed an apology when prompted!!!
Ultimately - more than 10 days after my order was placed - i still don't have the goods leaving me without xmas pressies on xmas eve, noone bothered to contact me and all they offered was to refund my £7 delivery charge (which would have been the minimum I expected bearing in mind they hadn't fufilled their delivery promise.)
Now waiting for my refund so lets see whether I ever get that!
AVOID AT ALL COSTS - AWFUL SHOPPING EXPERIENCE AND SOUND TO ME LIKE A BUNCH OF FRAUDSTERS!!!
After writing a review about the poor service on trust pilot I miraculously recieved my order (albeit incredibly late) and as per Systo's reply below, I contacted them to request a refund for my postage - the bare minimim I would have expected considering I paid for a 3-5 day service and the order took 2 weeks to arrive with no communication whatsoever.
Would you believe - they then tried to effectively blackmail me into deleting my review before they would refund me.... See Livechat transcript below.....
Waqas Azeemsure if someone from our company promised refund, yes will do but please do me a favour. Write positive review, this was committment with you when we had a voice
Claire Are you now saying you will not refund my postage as promised unless I delete my review?
Waqas AzeemThe time when I was requesting for a free postage in favour of review deletion that you never accepted
claire That sentence doesn't make sense? Are you now saying you will not refund my postage as promised unless I delete my review? Yes or no?
2:09 pm Waqas AzeemOkay delete your review and add one positive and I will issue you refund
Absolutely disgusting behaviour - I'm now going to have to take it up with my credit card company to get my refund as there is no way I'm going to delete my review!
Be warned - stay away! Not worth the hassle!
Mark Dyos found this review useful
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