Talktalk are not interested in customer satisfaction. All they want is your money and they know every trick in the book to get you to part with your cash. Their service is the most unreliable broadband service I have ever used. They make is very difficult to contact them if there is a problem...especially by email. My speed never got above 5 mb and I was forever rebooting the router. Their tech support are just telephone operators reading from a card of instructions. After I cancelled my service, they called me at least three times a day and pestered me to come back. Also pestered me with emails not to leave. The way they go about their business must be illegal!
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