Steven Mason´s profile

Reviews (1)



Ordered an item on 10th December, and selected the Free delivery as the order was over £50.

It only states the delivery time on the confirmation email, which says 10 days. When I said this to the Customer Services, she laughed and said that's how [link] do it....

I still haven't received my order, despite 3 calls to customer services who were totally useless. They said delivery had been attempted on Wed 19th (even though somebody was here all day) and it would be redelivered on Fri 21st (but can't tell me what time - it is my work address so somebody here all day everyday, but not evenings.)

It is now 24th Dec (Christmas Eve!) and still have received nothing. Customer Services is closed, I have no tracking number for Hermes who are delivering, so I am lost for things to do.

Will never use again!

Update - 3rd Jan
I have received a full refund from the company, however I would not believe a single thing that you are told. Apparently, [name] only started working at the company on the 2nd Jan (he told me it was his first day, even though I'm sure I recognise his voice from the first 2 times I rang before Christmas). However, reading other reviews, other people have spoken to [name] before this date!
Communications and honesty are 2 essential things when running a business - these are non existent at Just Beautifully.

27 December 2012

Reply from

Hi Steven,

I am sorry to hear this. Can you please provide your order number so we may investigate with the courier service for you?

Kind Regards,


Steven Mason´s profile

profile image of Steven Mason
Steven Mason
Male, 1985
Manchester, United Kingdom