Phoned customer services on Friday as I was considering changing to another network for the iPhone 5, they persuaded me to stay by offering me a really good deal and saying they could get me an iPhone 5 by Monday (today).
I realise it is the busiest time of year for deliveries, but I was told that if I paid for next day delivery I would receive my new phone on Monday. I've been checking the status of my order on the delivery company's (DPD) website and it hasn't even been picked up yet. Called Vodafone and they confirmed that it hadn't been picked up yet and it I wouldn't receive it until Thursday and they said all they can do is refund my delivery charge - but that doesn't help as I still don't have my phone!
I know it's really busy, but so should they! So don't promise something you can't deliver!
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