Natasha Duffy´s profile

Reviews (1)



I choose to order flowers from iflorist to be delivered to a close family member on Christmas Eve as a surprise Christmas present. I choose certain flowers as they had sentiment to the person that was receiving them. After reading bad reviews for Iflorist i ensured that i emailed them to confirm the order i had PAID for. Yet after getting a phone call from my close relative explaining she had received flowers i went round to see the quality. To my shock and disappointment i found that not only had they sent the wrong free chocolates but the WRONG flowers completely. They seem to have provided me with a cheaper substitute to what i had ordered and it was pointless as the flowers were all the wrong colour and not one of the flowers that were in the description for the product i purchased were correct, I am so angry that i choose to use iflorist on such a close relative to get flowers which have alot of remembrance of her late husband. I would have got better quality and have more pennies in my pocket by nipping down to garage and getting a bunch from there. Angry, Upset and Disappointed !!! Season of good will - Clearly not at Iflortist ... Getting the order correct would be a start !!! Also i found the support team disinterested in the fact that my order was wrong .

Cory Jonesand Tracy Chapman found this review useful

03 January 2013

Reply from iflorist

Dear Natasha

I am extremely sorry for the disappointment you have encountered with the flowers sent to your family. We have made a note of your feedback so we can address your issues to improve our services for the future. We will issue you with a full refund straight away and as a means of apology we would also like to arrange to send your recipient a complimentary bouquet. We apologise for any inconvenience this business has caused you and assure you of our best attention to your future orders. I will e-mail you personally now regarding this matter.

Kind Regards


Natasha Duffy´s profile

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Natasha Duffy
Manchester, United Kingdom