Very impressed with the whole experience. Would handle a problem with the delivery, which ensured I received the package. The only issue is that they only use one delivery company (City-Link) who only use an automated service for re-delivery and could not specify a more accurate ETA. Would definitely shop again.
I have been with o2 for a number of years, around about 10 I would say. I am on a very low monthly tariff which suits my needs perfectly and have a very up to date phone. They offer early upgrades and usually have the latest handsets. When, and usually before the contract expires, a free upgrade is offered. Both the o2 store and o2 online have very good deals with extremely competitive prices.
Their latest advantage is offering customers home broadband for a very good price, with the cheapest line installation around. However, one disadvantage is that although they try to keep existing customers, they no longer break their backs to do so and will not back down even over a small amount meaning they are no longer benefiting their existing customers, who may now decide to leave.
Goods ordered on 10th August 2010. Received on 13th September, taking a total of 33 days to arrive.
On arrival, model did not match picture shown on web site.
Customers buying online are entitled to a 7 day cooling off period, where a FULL refund must be provided. On reporting this issue, I was told I had to pay a 25% charge (approx £70) making it a total waste of money to return. On speaking to the manager I was told I would have to pay £50 just to return it.
DO NOT TOUCH WITH A BARGEPOLE
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