I recently made a booking through ebookers which I was forced to cancel.
Ebookers do not use a cancellation policy that allows 24hr but rather work on a calendar day (GMT). I made a booking late one evening and attempted to cancel it within a few hours however as it had changed to the next day I was no longer able to cancel without penalty.
I lost a substantial amount of money because ebookers strictly enforce this policy instead of the customary 24hr cooling off period offered by most similar sites.
Discussions with the telephone operator where cold and abrupt, bordering on rude.
It makes no sense to penalise someone for the time of day they chose to make a booking. This policy unjust and should be reviewed.
I look forward to hearing ebookers reply.
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