Debenhams

Don't lie to people you can deliver within 2-4 working days

I made a very big order from Debenhams on 15/12/12 now it's 7pm 24/12/12 I am still missing 8 items. I ordered from them because their website states that delivery will be made within 2-4 working days. I called customer service on 21/12/12 the guy was friendly but helpless, he told me there was nothing he can do to help me and told me to wait and said I would get all of my items at 6.30 pm on 24/12/12 the latest. I just called customer service again and been told that the delivery deadline has been move to 8pm today. If I don't get my order by then there's nothing they can do, I just have to called them back on boxing day. I will never shop with Debenhams again. Such a stressful experience!!! I think it's unacceptable that Debenhams says they can deliver within 2-4 working day when they clearly incabable of doing so. I ordered from House of Fraser too and I got everything I ordered from them.

Mark Dyos found this review useful