Have used this company twice now for buying specialist oils for my vehicles far cheaper and more easily than I could locally. The first time I received an e-mail stating the items were out of stock but were expected shortly and would I like to continue with the order? I replied positively, providing they could supply within the next ten days as I needed the goods within that time frame. Rather cynically, I expected to be kept waiting but I received confirmation by return e-mail from a helpful and polite guy named Steve and the items turned up a few days later as promised. Happy customer!
I tried to order some tools online but my internet security flashed up a warning that the site's Security certificate was out of date and strongly advised not to proceed. I e-mailed Lawsons telling them of the problem and was very pleased that they responded within minutes, offering to have a salesman ring me and take my order in person if I would provide my number. They also suggested I might visit another of their websites which would log the nature of the error so they could investigate. This I did and was able to order successfully online the next morning with no problems. Goods arrived two days later (not bad for last week before Christmas). Happy customer!
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