Stephen Long´s profile

Reviews (1)

David Shuttle

good but let down

I order my wife's Christmas present and paid for it to be gift wrapped. Arrived very quickly, beautifully wrapped, message requested on card, nicely written. All is great until this morning she unwraps the present to find two price labels still on the box. good job i'm not a total skinflint but this should't happen not the professional standard i expected.

27 December 2012

Reply from David Shuttle

Dear Stephen Long,

Thank you for taking the time to review the service we provided you on your last order.

I am sorry we made a mistake not removing the price label from your item, I have raised this issues with our packing team to ensure this never happens again.

We endeavour to provide a 5 star service to all of our customers and I am sorry that we have not lived up to this expectation on this occasion. Should you have the time please do not hesitate to contact me on 01494 670961 or Mon Fri, 09.30-17.30.

Kind Regards,

Jonathan Partridge

Website Customer Services

Stephen Long´s profile

profile image of Stephen  Long
Stephen Long
United States