Wowcher

No customer service... You are on your own when vendor messes up the deal!

It's actually embarassing that Wowcher customers have to post on here before Wowcher takes their complaints seriously. What an incredilous manner of doing business. I actually bought vouchers for a spa treatment to be provided by one of its merchant -Blue Eye Osteopathy and Massage. Trying to reach the vendor has been like chasing a mouse in its hole; phone perpetually on voicemail, you send text messages but no acknowledgement to any of my messages. I Tried emailing and asking for a response/reply/acknowledgement of proposed appointment but no official or written contact from this vendor, despite speaking with the owner twice did not for once stated it was against their policy to confirm any proposed appointment in writing. What's a customer to do in this case, when you are in limbo.... not sure if proposed date has been accepted by vendor since they are refusing to acknowledge any written communication?The most infuriating of it all is that the cheating vendor has now redeemed the vouchers even though it has not provided an appointment date. It promises to text you or reply to emails but never does and gives excuses about their text replies falling into thin air in this day and age. It's text messages have not been delivered (over 5 day now) and my spam or junk box can not find any mails from the vendor. How is a person to trust such vendor which customer service should be of the highest priority considering it is in the personal care industry. Seems unprofessional and in the least, more like a scam to me. Avoid any deals from this vendor if you can. I have reported the vendor to Wowcher and requested for refund since vendor has refused to serve me but Wowcher did not even acknowledge let alone reply to my complaint .... I guess they are too busy like million other people in the world or perhaps got too many customers to cater for so abandoning those that have been loyal to them all the while.... so I guess my days of being customer is over. As disappointed I am, I shall send a reminder to Wowcher and I won't shy away from using the UK small claim courts to ensure I get my full refund.

27 December 2012

Reply from wowcher.co.uk

Good Evening,

We are very sorry to hear that you have been unable to contact the merchant in order to redeem your wowcher.

We aim to respond to all emails within three working days, if you have not received a reply within this time it is likely your email was not received. Can you please resend this to enquiries@wowcher.co.uk with TRUSTPILOT in the subject and we will look into this for you.

Kind Regards

Wowcher