Frances Brennan´s profile

Reviews (1)

Urban Surfer

Not impressed

Paid for gift wrap and items came in plastic bags, I know that this is a busy period but if you cannot provide this service for customers then you should not advertise it, charge for it and deliver it without the gift wrapping.

02 January 2013

Reply from Urban Surfer

Hi Frances,

Thank you for your review of Urban Surfer. All of our customers' reviews are valued, good or bad as all feedback is taken into consideration in improving our customer experience.

I can only apologise on this occasion that you did not receive the wrapping service that you paid for.

This has been reviewed with the dispatch team and unfortunately we can only put this down to the hectic time of year and unfortunately the note for gift wrap was overlooked on this ocasion for which we sincerely apologise.

Such occurances are rare and I can assure you that the wrapping service was refunded immediately when you contacted us regarding the problem. Measures will be taken to ensure we are more efficient in the future.

We apologise for the inconvenience caused to you and wish you all the best for the New year!

Frances Brennan´s profile

profile image of Frances Brennan
Frances Brennan
United Kingdom