I bought a max.min thermometer. It was not accurate. I agreed to a replacement provided that it was checked for accuracy before despatch. The replacement arrived but had a difference of two degrees between the two scales - obviously it had not been checked.
After suggesting a number of totally inappropriate replacements, FFX readily agreed to a refund.
Ordered a fire escape ladder. Excellent price and almost too much tracking information! It was unfortunate that snow delayed delivery, but I was kept informed of what was happening. Ladder now delivered and am very pleased with the service and the quality of the product.
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