Absolutely the worst experience ever! After charging me $25 for "guaranteed" delivery by December 22, I was notified by FedEx that Amazon requested "regular delivery" and my son's 'big present' would be delivered on the 26th or thereafter. When I contacted customer service at Amazon, I was told to tell my 4 year old "look on the bright side...Xmas goes an extra day". Unfortunately, at 4 years old, my son has developed the essential skills to be a pragmatist and Amazon- I will see to it he never becomes one of your customers. Bah Humbug to you and yours!
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