Menkind

The back of the remote control was missing

Purchased the helecopter for our son the back off the remote control was missing so he was unable to operate it he was very dissapointed just what he wanted for christmas the packaging should have been checked before dispatch.
We now have the problem of exchanging the helecopter as we are unable to get into Peterborough due to work commitments , he is wanting to play with the helecopter.
This has put us off purchashing from Menkind again,please can you recify the fault send us a new remote control back.

27 December 2012

Reply from Menkind

Hi Colin. Very sorry to hear that your Helicopter was missing a part and sincere apologies for the disappointment caused. I have forwarded your query to our Customer Services team, who will be in touch shortly to resolve this matter for you. Kind regards, Menkind.