Having never used this company before I was hesitant when placing an order for nearly £500, however I rang through to ask a few questions prior to ordering and was confident I was dealing with a reputable company after I got off the phone. What a shame the experience has left me very disappointed. If I hadn't rung myself to chase my order along the way I would not have had a clue what was happening. Communication was non existent, a few days after placing the order I rang to be told I would receive it within a couple of days... NO... I then rang again when it hadn't arrived to be told the same thing, only after the third chasing phone call was I told it was actually being sent that afternoon, I received two thirds of the order the following day, that was a week after placing the order. The outstanding item was out of stock but I was told that stock was coming in that week by the 11th March and it would be sent when they received it. Another chasing phone call when it didn't arrive I was told it was due in and would be sent... a final call this week to Sue, who actually had the courtesy to come back to me, I discovered that my item was actually not due in till April as there was a problem with the supplier. Sue arranged for me to receive a similar item. Yes the prices are great and I am pleased with everything received now, but nearly 3 weeks having spent in the region of £500, with no communication at all was a little stressful. Wouldn't use again due to lack of communication.
Received order within two days, very impressed with speed of delivery and quality of service. Would use again.
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