Ana Huang Min´s profile

Reviews (1)

Agoda

Agoda, i appreciate your kind effort

UPDATE>>>>>>>
AGODA's customer service specialist replied promptly to me.
They sent a kind letter and they amend my booking to which i aimed for.
i accepted the amendment.
i am only concerned to the package mistake,
No other intention.
I highly appreciate Agoda's effort to make customer satisfied.
i will continue to use their service.
Next time use screenshot for all online transaction.

I also thank Fullerton, very responsive and cooperative to customer's issue.
Thank you for all.


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Last night i booked Fullerton Hotel for my january 2013 trip. i booked promo called "irresistable courtyard" which includes breakfast and free internet access. Before buying, i compare with wotif.com ; asiatravel.com and also Fullerton hotel website. They all have same promotions.
I decided to buy from agoda because i am interested in their reward program.
i bought several times before with asiatravel and also wotif.com.

But, when i received a confirmation letter,
it said i booked the room in Fullerton which not include breakfast (which has HIGHER RATE!!!)

Last night before i made booking, i counted several times comparing these four websites, i know which i was booking.
Would i buy room which more expensive and without breakfast???

i wrote a letter to Agoda asking them to make amend,
They said they couldn't and insist that i made the more expensive booking and without breakfast. it is also non refundable, they won't change a thing!!!
i am so so dissapointed :(

Please don't cheat me, Agoda!!!

Ana Huang Min´s profile

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Ana Huang Min
Reviewer
1971
Surabaya, United States

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