Menkind

NOT HAPPY

I ATTEMPTED TO ORDER A HARMONICA, ITEM NO.29991 ON LINE AND FOR SOME REASON WHEN I PUT IN MY CARD DETAILS TO PAY FOR THE ITEM IT WOULD NOT PROCCESS MY PAYMENT. I THEN PHONED AND SPOKE WITH A FEMALE, AND I EXPLAINED WHAT HAD HAPPENED. SHE SAID THAT SHE WOULD TAKE THE ORDER ON THE PHONE AND SHE ASSURED ME THAT I WOULD NOT GET 2 ITEMS DELIVERED. !!!!!! SURPRISE,SURPRISE I NOW HAVE 2 HARMONICA,S---NEEDLESS TO SAY I HAVE ALSO BEEN CHARGED FOR 2 ITEMS PLUS THE POSTAGE ON BOTH. I WOULD NOW LIKE A FULL( INCLUDING THE POSTAGE ON THE 2ND ITEM) REFUND AND A PREPAID PADDED ENVELOPE TO SEND THE ITEM BACK TO MENKIND BUT EXPECT FULL PAYMENT FIRST AS I STRONGLY OBJECT TO THE SITUATION I FIND MYSELF IN. I LOOK FORWARD TO AN URGENT RESPONSE TO THIS---DEREK BARNES

Joanne Wyper found this review useful

27 December 2012

Reply from Menkind

Hi Derek. I forwarded your review to our customer services department as soon as I read it and I understand that they have now been in touch and resolved the matter for you. Sincere apologies for the inconvenience caused. We very much hope that you enjoy the remaining harmonica! Kind regards, Menkind.