I received the incorrect item. Sigma require an automated returns email before you can return an item. I completed this - 48 hours later received an email ignoring the fact I requested an exchange, not a refund. On top of this the link provided for a returns label etc was broken (did not go to a returns page at all) and the reference I was given to return the item was "n/a".
I now now have to wait for xmas period to finish before I will get a further response. I have had to purchase the item elsewhere so will now be returning this item and will not use Sigma again. The initial error is understandable, a dreadful automated after-sales process is not.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.