Amazon

Amazon useless at Customer Care

We purchased a Toshiba TV/DVD April 2012 from Amazon Warehouse using a debit card. The dvd developed a fault December 2012 . I Contacted Amazon regarding a repair, they advised will not repair or replace as it was purchased from Amazon Warehouse which is as the name depicts is part of Amazon which they tried to deny. They stated the product was used although sold and described "As New "condition. Anyway the only offer they made was a refund to the original card. Now this would normally be OK however the account has been closed and I now bank with Barclays so this really was not an option, tough, "We will only refund to the original card then you will have to contact the bank to get your money" not really an option I am most certainly not going to have to waste time and no doubt countless letters to get the hard earned money back. Exasperated I insisted on a repair, they offered £14 to get it fixed, I refused and asked Amazon to arrange repair, they refused to do this. I then contacted Toshiba direct for the 2nd time (Toshiba identified the fault during 1st call) asking for a repair, I was informed this would not be possible as Amazon buy the warranties from Toshiba (or what would be more likely Amazon buy the product cheaper on the understanding that they cover the warranty). Toshiba provided details of a repair centre fairly local to take the TV to for a repair at my cost!! I received an email from Amazon asking if they could have another chance to put things right, ah at last, No Chance same stance must refund to a de-funked account and I have to chase the money , not an option so I suggested that they apply a credit to my account, to my utter amazement they refused that as well, Amazon clearly do not want to resolve this to the customers satisfaction, I can see this is going to be an issue for Trading Standards to sort out.

Don't get me wrong when everything works and you do not need a problem sorting out everything is fine. However when a problem arises and a fault develops on electrical equipment such as TV's etc. the consumer has very few rights when buying from and according to Amazon, they simply DO NOT CARE, the only option is there way, no compromise or solution. Amazon also has little care or knowledge of The Sale of Goods Act as experienced during my call,. And finally you have NO back up by going to the manufacturer. The lesson is to buy from a reputable UK company who will honour warranties and work with you towards a resolution. Lesson learned will not use Amazon or any of its subsidiaries again.