Newlook

Appalled by newlook

I have been a frequent shopper at newlook in the past but now will no longer shop there. I have always regarded there shoes and boots at newlook reasonably priced and good quality. Recently I purchased a pair of wedged boots and had worn them on a few occasions, the last time I put them on I was walking down some stairs and the wedge BROKE OFF of the shoe causing me to fall down the stairs and sustain a few injuries. I have contacted newlook via Facebook, twitter, instagram and the 48 hour reply box on the website I have recieved no reply from any of them. Utterly disgusted!