Ordered an air hockey table, with 5/7 days delivery, then email explaining that due to the extra orders going through would be another couple of days. The truth was the tables were NEVER in stock. On contacting them we paid an extra £30 to get a table that we were told was in stock and would be dispatched the same day with next day delivery. On checking with madfun the following day, it was still in their warehouse, and would go out shortly. Promising delivery on the 22nd or 24th Dec. it's now Boxing day!
Well done for wrecking our 5 year old son's Christmas day, who now thinks Father Christmas doesn't love him and put him on the naughty list...........
Morning of the 28th and it has just arrived. Delivery note stated that it was collected on the 21st. So the fault lies with the delivery company rather than with Madfun. Due to the delivery not being in time for Christmas, Madfun were good to their word and reimbursed half the original cost.
Maybe they should look at a new haulage contractor..........
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.