We ordered my daughter a 36v quad for Christmas. I took a day off work to wait in for the delivery. They told me it would arrive between 8-5. I sat in all day and nothing arrived. I rang the next morning and the lady on the phone said the lorry had broken down and I'll have to wait in again. ( Not even a phone call to let me know) When the delivery man finially arrived he was on his own. I believe because of the weight of the quad it should be a two man job. He struggle getting it out of the lorry, and when he put the quad down it was so heavy it landed with a massive thud. The man couldn't wait to get away and left.
When my partner got home from work he opened the box and all if the plastic around the chain had cracked into about 6 peices.
When finally managed to put the quad together with the terrible instructions we relised the quad would not charge up. We left it on charge for 5 hours and still nothing.
So Christmas morning my daughter could not even go out and play on her present.
The same Boxing Day, it totally reuined the day. We sent an emai and we still haven't heard a thing.
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