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UPS

Such an incompetent service

UPS run such an incompetent service, which I'm by far not happy with. I'm reviewing this company to save anyone else the pain and wasted time of using UPS as a delivery service.

I ordered an item worth £600 ($942) from Amazon recently which was supposed to be delivered on the 24th December, 2012. I put my life on hold and waited in for the parcel to arrive, however, I was waiting for a parcel that was never going to arrive in the first place as UPS had lost the item. Therefore, Amazon had to send out a replacement item.

I have had to wait even longer for my item to arrive, but that isn't the end of this awful run-in with this service. My replacement was said to be delivered today (27th December, 2012), however, according to my tracking this morning it's had to be rescheduled to be delivered tomorrow. Once again, I've had to cancel my plans today for UPS not to deliver my item, and once again, I'm going to have to do the same tomorrow. I'm not even confident the item will arrive tomorrow due to the undesirable service UPS have already given.

I thought we had started off on a bad foot, I gave them the benefit of the doubt since it was the holiday season - they're busy, maybe it was a mistake. They had chance to make it up by getting the replacement item to me without a hitch. I was an idiot to think it would run smoothly.

After this item has been delivered, I will never willingly use UPS as a delivery service again. Their whole service, from their delivery to their customer service is abysmal and incompetent to say the least.

Guillermo Martinez found this review useful

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Nick Splaine Barnes
Reviewer
1994
Atherton, United States

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