Gill Buchanan´s profile

Reviews (1)

Just Eat

Never Again Will I Use Just Eat

Ordered my food online, payment taken. Told it would be an hour, when i checked site later on it say ASAP (not an hour). Phoned restaurant after 80mins to be told that Just Eat are really slow at sending thru orders and they had only just received it. True enough I had only just got the confirmation email. The restaurant managed to deliver the food within 30mins of receiving order to that bit was great but given that we ordered at 5 and food arrived at 6.50 - not so good. Would have been so much quicker running down to restaurant myself and ordering/paying/waiting. Would have had the food so so much quicker. Ill never use the site again - will always go directly to the Chinese etc.

30 December 2012

Reply from Just-Eat.co.uk

Hi Gill,

I am sorry to hear that your order was late. Whenever, there is a problem sending an order to the restaurant, the order will show up on our system. Once the order appears on our system, we will call the restaurant and give them the order over the phone. If the order was given so late that it would affect the delivery time, we will call the customer to inform them of the delay. If this did not happen in your case, we do apologise. I would be more than happy to investigate your situation, and find out exactly what happened. If you want me to do this please email your order details to trustpilot@just-eat.co.uk

Kind Regards,
Nicholas

Nicholas Sampson
Social Media Consultant

Gill Buchanan´s profile

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Gill Buchanan
Reviewer
1969
Prestonpans, United Kingdom

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