Mr david pearson´s profile
Reviews (1)
IronmongeryDirect
Didn't Arrive - Not a great 1st experience
Ok it was close to Xmas but it was to be delivered before it; had all teh emails etc giving delivery day ...and parcel just didn't arrive! No explanation, no apology...now no idea when it might arrive.
Poor
27 December 2012
Reply from IronmongeryDirect
Mr david pearson´s profile
United Kingdom
About
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Thank you for taking the time to discuss your feedback with me today. I'm sorry to hear of the issue you had regarding your delivery and as discussed I will look into this further for you and make sure steps are put in place to rectify this happening again.
I would like to reassure you that this is not our normal level of service. I hope you will use us again and give us the opportunity to show you our usual high standards.
Kind regards
Lauren Tennant
Sales Team Manager