Mr david pearson´s profile

Reviews (2)

Anchor Pumps

Good and heavy .....but inlexibly short

Solid pump ....but I do wish the connecting pipes were a) longer b) more flexible.

Retrofitting and the existing pipework will need to be extended by a few cm ...lots of hassle could have been saved by longer connectors (or some options on size)

IronmongeryDirect

Didn't Arrive - Not a great 1st experience

Ok it was close to Xmas but it was to be delivered before it; had all teh emails etc giving delivery day ...and parcel just didn't arrive! No explanation, no apology...now no idea when it might arrive.

Poor

27 December 2012

Reply from IronmongeryDirect

Dear Mr Pearson

Thank you for taking the time to discuss your feedback with me today. I'm sorry to hear of the issue you had regarding your delivery and as discussed I will look into this further for you and make sure steps are put in place to rectify this happening again.

I would like to reassure you that this is not our normal level of service. I hope you will use us again and give us the opportunity to show you our usual high standards.

Kind regards
Lauren Tennant
Sales Team Manager

Mr david pearson´s profile

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Mr david pearson
Reviewer
United Kingdom

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