Richard Hallman´s profile

Reviews (4)

Plumbingforless Ltd

Knowledgeable, well priced and fast delivery

Excellent customer service - called up to enquire about a particular Grohe shower valve trim set and the person who answered the phone was able to assist me straight off. Great prices, and next day delivery. What more can you ask?

UK Oak Doors

Excellent quality doors

Bought three ledged and braced doors from UKOakDoors. A delayed delivery due to lack of stock of one size, but I was kept fully informed as to why the delay and when the delivery woudl occur.
The builders couldn't belive the quality and price of the doors when they arrived - all we need to do now is get them oiled!

11 June 2013

Reply from UK Oak Doors

Dear Richard,

Thank you for taking the time to leave us a great review.

We always strive to be honest and keep our customers will informed regarding any out of stock items and we always to give as accurate as possible times on delivery.

We are happy that both you and your builder liked the products and if there is anything we can help with (even advice on oiling) please do not hesitate to contact us.

Kind regards,

Kishen
UK Oak Doors.

ao.com

Very good, quick delivery, good prices

All good, excellent stock availability etc etc.

BUT

I WISH THEY WOULD STOP NAGGING ME TO REVIEW THEM.

I also found the excessive updates about my order a bit OTT. Obviously, better than the other way round, but do I really need multiple texts on the days of the delivery, plus a call from the delivery driver?

An addendum. Yet another email asking me to "tell others what I thought of Appliances Direct". They're starting to sound desperate now....

15 March 2013

Reply from ao.com

Hi Richard,

Thanks for your comments, I appreciate you taking the time to provide us with some feedback. We are constantly working hard to try to improve our service and comments like yours will help us to do this.

I can certainly appreciate the excessive communication would be very frustrating. However, this isn't our normal high level of service and I've fed this back to our Quality Team to investigate accordingly.

I hope this information helps.

Kind Regards
Hollie, Appliances Online

Shoes International

Excellent availability, service and delivery speed, great price.

After a good while hunting around for a particular size and style, I found it here - and at an excellent price too!

Richard Hallman´s profile

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Richard Hallman
Reviewer
United Kingdom

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