I ordered a glass globe and found it had a chip in the rim. I emailed them and within two days a replacement was sent and they didn't wish for the damaged one to be returned. Excellent company, this is the third time I have bought things from them.
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Thank you for the positive review as it is appreciated. We did not have to request the return of the damaged item as we have a very good relationship with the manufacturers, Konstsmide, which works to all our mutual benefit. The help us turn a negative into a positive.
Happy New Year.
Robert Hall / GardenSite