Susan Guarracino´s profile

Reviews (3)

Tile Mountain

Excellent price, wide choice and speedy deliveryi

By all means look in the local tile shops to get ideas but do then go on-line. Trust the reviews for Tile Mountain. I've been vey pleased with price and delivery. Haven't got round to putting them up yet - waiting for "the man"

Key Retirement Solutions

Very friendly and accessible adviser

Appointments came through quickly and at convenient times. It was a pleasure to be treated as an intelligent human being. I didn't experience any hard sell. The adviser was patient in answering all my questions. There was a problem at the end but I'm mentioning this only because it was resolved so rapidly and in a very "customer focussed" way. Sorry for that jargon but I am a retired Customer Serice Manager and truly appreciate good service. I gave 4 stars only because equity release may not be best for some people so I would not recommend to everyone


Worse than poor

Order made 10 December for a Christmas present. I chased when no news that week and was told then the order was not available. I asked to cancel. 18 Dec I was told by e mail item was in stock and would be sent by courier, not standard delivery, that week. 20 Dec e mail received in the evening saying item not available - did I want an alternative? I phoned and was told it would be sent next day delivery, by then Monday 24 Dec. Waited in all day and of course nothing arrived and phones not answered. Chased on 27 December and recorded message says closed until 2nd January. I DON'T ADVISE ANYONE TO USE THIS COMPANY

Joanne Wyper found this review useful

09 January 2013

Reply from Menkind

Hi Susan,
Very sorry to hear about your experience and thank you for taking the time to let us know. Rest assured we will be following this up with our warehouse, to ensure it does not happen again. Sincere apologies for the inconvenience and disappointment caused. Kind regards, The Menkind Team.

Susan Guarracino´s profile

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Susan Guarracino
United Kingdom