Mrs DS Farley´s profile

Reviews (1)

BestPet.co.uk

Damaged product half missing......and no redress!

Product when arrived was in damaged packaging and half the contents (dried cat food) was missing (approximately 0.75 of a kilo)
Product was in a Fed-Ex package so can only assume it was damaged when before it was packed.......or possibly knew the issue but sent it anyway as a discount voucher was used(?)

Will never ever use this Company again their customer interface is absolutely apalling!

27 December 2012

Reply from BestPet.co.uk

Dear Mrs Farley,

Thank you for alerting us to this highly unusual issue; we will be able to resolve the matter if you can please send us a picture of the damage to info@bestpet.co.uk. We will then send a replacement of the product ASAP.

We will also use a different courier to get the replacement to you, and will investigate the current matter further. We also encourage you to voice any further concerns or comments to us and we will be able to assist as best we can.

Thank you once again in advance,

Bestpet.co.uk

Mrs DS Farley´s profile

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Mrs DS Farley
Reviewer
United Kingdom

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