Kaitlyn Guilbault´s profile

Reviews (1)


Fast shipping, fast customer service reply

I ordered 2 pairs of boots yesterday 12/26/12 morning EST. Urbanog being on PST didn’t get my order for a few hours. My order was over $50 which should have been free shipping. After entering the free shipping code twice, it still didn’t work. I emailed their customer service immediately to ask for credit. Not even a few hours later I received a response email that my account had been noted to receive credit, and they were forwarding my request to their finance department. I read a lot of reviews that their customer service was bad, but so far my experience has been positive.

The boots are scheduled to be delivered to me in New York by Friday 1/4/12, which I think is great turn around given the weekend coming up and the holiday.

I will update my review when I receive credit for the shipping and when my boots arrive. I ordered 2 pairs and I am interested in seeing how they fit and what condition they will be in.

Kaitlyn Guilbault´s profile

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Kaitlyn Guilbault
Green Island, United States