Debenhams

Will not buy from this store online again

Wish I had seen the reviews below before I ordered one of my wifes christmas presents from Debenhams. I ordered on the 16th, had an email to say it was despatched on the 18th - nothing came. After phoning was advised to wait till 6pm on christmas eve (I see another reviewer below was told the same). Lines closed. Its now 27th and I've been told I could re-order. After a check - not in stock! Now am awaiting a refund - fully intend to repeat this on twitter..... why can't they track their items properly like other compaines? why can't they inform the customer if there is a problem and the item wasn't despatched in the first place? feel very very let down.

Mark Dyos found this review useful