Mr Parker´s profile

Reviews (1)

Pediwear Shoe Centre

Good experience but no tie!

Very prompt, good prices and the shoe trees were are very useful free gift!
There was also supposed to be a free tie thrown in, but I couldn't figure out how to get that added to the basket without increasing the costs. Having said that, I was in a rush at the time and it certainly wasn't a deal-breaker.
Otherwise, all good and would certainly order from Pediwear again.

28 December 2012

Reply from Pediwear Shoe Centre Online

Dear Mr Parker

Thank you for taking the time to leave us a review. We are pleased to hear that you will consider ordering from us again. Thank you also for your feedback regarding the free tie. We have made several changes to our site as a direct result of customer suggestions on TrustPilot - we are always open to suggestions for improvement.

The instructions regarding the tie are provided twice during the check out process - firstly when customers add an eligible product to their basket the instructions on the next screen state they simply need to add any of our Soprano ties to their basket. If this instruction is missed, the shopping basket also recognises when you are eligible for a free tie and will display a message prompting you to add any of our Soprano ties to your shopping basket along with a link to our Soprano tie ranges.

Whilst we appreciate that these instructions might be missed by someone who is in a hurry we do think that there are adequate instructions on the site as it exists.

We look forward to being of service to you in the future and we would be more than happy to assist in ensuring you receive your free tie - if you cannot add it to your basket for whatever reason please just send an email stating the tie of your choice and we will add it to your order.

Kind Regards
Mike Small

Mr Parker´s profile

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Mr Parker
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United Kingdom

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