I ordered a dvd for a christmas present on the 2nd dec, it was dispatched (apparantly) on the 5th Dec, it has still not arrived today (27th Dec), I have emailed them 8 times, they have sent the same standard reply each time about the weather affecting delivery times (not with any other product that I have ordered or other items for xmas post). Play.com have contacted them for me and they have been ignored. I have a disappointed child due to no product, but have got a refund from play.com. I am totally shocked by Zoverstocks customer services (or lack of it) and will never use this company again. I would definitely flag up immense caution to anyone else purchasing from them - they show no inclination to help the customer or even try to sort out reasonable queries. An appalling service from Zoverstocks.
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