Stephen J Tyler´s profile

Reviews (1)

Interlink Express

Never again

Having received a text message from Interlink on 22/12/12 stating that my parcel (a Christmas present ordered on Amazon) would be delivered on Christmas Eve, I waited in all day -and nothing came. Now, 3 days later, Interlink's online tracking facility can only tell me the parcel was collected from the sender on 24/12/12 and the recorded message on their misnamed "Customer Service" number (phoned around 14:00 today) says they've "been unable to help on this occasion" -before I even get to enter my parcel number. I know it's Christmas, but if they cannot provide the service, they shouldn't offer it. As a result of this disappointing and frustrating experience, I decided to check what others have said about this company on several online review sites, and it seems that my experience is all too typical. Never again will I purchase goods that have to be delivered by Interlink.
**Addendum** I'm pleased to report that the parcel has now (28/12/12) been delivered -and within the advised time slot.

Folken Contz found this review useful

07 January 2013

Reply from Interlink Express

Hi Stephen,

I'm sorry that you experienced the initial delay, and pleased that it all went smoothly the next day.

I hope that you will reconsider you stance, and give us another chance in the future. Please drop an email to socialmedia@interlinkexpress.com if you need any information, or if you wish to discuss the service with us.

Kind regards,

Bobby.

Stephen J Tyler´s profile

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Stephen J Tyler
Reviewer
1957
London, United Kingdom

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