Isabella Schumacher´s profile

Reviews (1)

Hudson Reed USA

Could use US-based customer service!

Shipping was very fast!
One of the components of the shower combo (valve body) was defective and I needed to contact customer service for a replacement. This is when things got really cumbersome. The chat function on their site is so slow and not very helpful. The same goes for their e-mail. I was able to get someone on the phone in the UK who finally was able to help.Or so I thought. First the wrong replacement part was about to be sent. Luckily I happened to catch the mistake ( checking my e-mail) before it went out. Another call to the UK (5 hrs.time difference,mind you) followed and FINALLY the proper part was on its way...
The quality of the shower head is very good,the hand held shower looks good however it is really cheap plastic.

07 January 2013

Reply from usa.hudsonreed.com

Dear Madam,

We are very sorry to find that you found both our chat function and e-mail function to be slow and unhelpful.

We do reply to all email messages on the site within 24 hours of receipt and we always strive to help you when you encounter a problem with our products.

We do always offer to callback our customers if they wish and this option should also have been proposed to you.

I am glad to read that a solution to this issue has been found however if there is anything else we can assist you with please do not hesitate to contact us.

Kind regards,
The Hudson Reed Team

Isabella Schumacher´s profile

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Isabella Schumacher
Reviewer
United States

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