Shipping was very fast!
One of the components of the shower combo (valve body) was defective and I needed to contact customer service for a replacement. This is when things got really cumbersome. The chat function on their site is so slow and not very helpful. The same goes for their e-mail. I was able to get someone on the phone in the UK who finally was able to help.Or so I thought. First the wrong replacement part was about to be sent. Luckily I happened to catch the mistake ( checking my e-mail) before it went out. Another call to the UK (5 hrs.time difference,mind you) followed and FINALLY the proper part was on its way...
The quality of the shower head is very good,the hand held shower looks good however it is really cheap plastic.
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