Hermes Europe

Still awaiting for my parcel after 2 weeks!!!

I ordered a few items from ASOS about 2 weeks ago. Was expected to have my package delivered on or before 20th December in time for Christmas, however - nothing has shown up! Very disappointed in the service - especially because I have not had any problems in the past. I tried tracking my parcel and this is what it showed:

20/12/2012 04:19 Out For Delivery
19/12/2012 19:11 Courier to Re-attempt
19/12/2012 04:31 Out For Delivery To Courier
18/12/2012 22:57 Processed at Depot
18/12/2012 22:28 Receipt at Depot
18/12/2012 15:18 Hub Sorter Receipt Scan
16/12/2012 23:16 Order Generated

And still no parcel :(. Tried contacting the retailer, however they themselves cannot get into contact with Hermes Europe. I even contacted the Head Office for Hermes, however they themselves could not provide any information..

Hermes Europe - please sort it out!!!