I ordered a sewing machine from John Lewis on Monday the 19th of November 2012. I had ordered an additional item which was given a separate tracking number. I was due to receive both items on the 21st. I received the additional item but did not receive the sewing machine. On Friday the 23rd there was still no sign of it so I entered the tracking number and discovered that it HAD supposedly been delivered at 10am, and signed for by [my street name].
I got in contact with somebody at Citylink and was fobbed off. He told me he would look into the matter and call me back once he had some information. I waited a number of hours and still my call had not been returned, so I phoned Citylink again. The woman I spoke to said she’d call the Newcastle depot and find out, however when she came back to me she said there was no answer at the depot but she offered to keep trying for me. Then I asked for a copy of the electronic signature when the courier had supposedly ‘delivered’ the machine to me and she said there was no image on their system! So, my parcel has disappeared, but had been delivered and signed for by the mystery [my street name] yet there is no record of this parcel being signed for.
I phoned up JL and explained the situation. The man I spoke to said that judging by the invisible signature by Mr [street name], the sewing machine could be in the middle of a field for all anyone knew. He said he’d phone your depot to find out what was going on. As if by magic, somebody had materialised at the depot and was able answer the phone. He told me the depot would be bringing the driver in and questioning him the following morning (Saturday) and JL would call me back as soon as they found out what excuse this driver could come up with, which I’m sure is incredibly interesting. Saturday came and went and still no call back from JL, so I phoned in again and the caller said they had not received any info.
Luckily for me, JL have refunded the cost of the sewing machine as well as the delivery charge, both of which I suspect will come at a cost to your incompetent delivery driver. I didn't think it would be so difficult to put a parcel in a van and deliver it to the right address; however it seems you probably need a PhD in engineering to carry out such a complex and almost impossible process.
Did this driver really honestly believe he could misplace or abandon my parcel and I wouldn't notice? Answers on a postcard, please.
Ordered a pizza cutter as a Christmas gift on the 9th of Dec . Waited until 20th and got in contact asking where it was. [Name revomed] responded exactly 30 seconds later and said they'd look into the mysterious disappearing pizza cutter. I still don't have it and Christmas has been and gone, nor have I been offered a refund. Will not be ordering from clickshop.com again and will make sure everyone I know does not order from there either.
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