Kayleigh Jayne´s profile

Reviews (1)

Just Eat

HORRIBLE RUDE STAFF, RING YOU, EMBARRESS YOU AND LIE TO THE TAKEAWAY ALL OVER A FREE CURRY

im sick of writing things about this nightmare company, i ordered a curry on 8th December from mumbai bay in cardiff, at the top of the screen by delivery it said free curry when you spend over £15, ordered my food and added the free curry in the comments box, then had a phone call from takeaway saying the offer was no longer available but i told them it still showed.
Lovely man i spoke to said he would give it to me anyway and ring just eat, then had a very rude member of staff ring me telling me the offer finished a week ago so couldn't have possibly been on the order screen but then contradicted himself and said how it takes sometimes over 24 hours to change the offer, he then told me i either pay for the curry or dont have it , this man was very rude and told me im a liar.

After this phone call i rang the takeaway and the owner was very annoyed and said how i was his customer and it was nothing to do with him, just the free curry error as he nearly lost a customer and i will now order direct from the curry takeaway. Mumbai bay takeaway in cardiff took down the mans name and was taking it further himself, ive tried complaining via facebook and email and all i keep getting is sorry we have no record of your complaint, why dont you try emailing me just eat instead of me chasing you over something which ruined my night and made me feel like a right idiot all over a bloody takeaway !!! sick of telling the same story of shocking service. DO ME A FAVOUR JUST EAT AND JUST DO WHAT YOU SAID YOU WOULD

27 December 2012

Reply from Just-Eat.co.uk

Hello Kayleigh,

We have attempted to assist you with this matter when you posted on our Facebook page but we haven't received any emails from you with the retails as we requested. We respond to all posts on our facebook page as we do on here and we respond to all emails that we receive. We are more than willing to deal with this for you if you.

Our email address is trustpilot@just-eat.co.uk

Kind regards,
David

David Farrer
Senior Social Media Consultant



Kayleigh Jayne´s profile

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Kayleigh Jayne
Reviewer
1988
Cardiff, United Kingdom

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