Thought we found a great deal in this company, prices were great, items look fab etc... But not being a bathroom fitter or plumber a couple of the items are not suitable and needing to be exchanged AND this is where the catch is!!!! The returns policy is ****, the customer service for seeking help and advice is terrible & we're still awaiting the returns note to be sent through (apparently your unable to return items without this!). The T&C's are that WE (the customer) have to pay for the items to be returned (as you can imagine, heavier items are working out to be very expensive) AND then WE have to pay for the exchanged items (even when your new goods are £££ more!!!). Apparently they cannot pick up your returned items when delivery your new ones. We're VERY disappointed in what we thought was a great company with great reviews BUT believe All is a sham!!!! So if purchasing please be warned & be careful - especially if you think your getting a bargain!!!!
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