Ordered a Christmas present from a company through amazon. The item was dispatched by the company and sent via Hermes.
On 11th december the tracking status was "out for delivery".... ten days later, nothing has been received and nothing has changed with regards to tracking information.
I phoned hermes only to find out they will not discuss the delivery of parcels.. whats the point of having customer service then?!.. in the end the company i bought the item from contacted them and they said it had been "lost" aka stolen.... if you're doing your job right then things dont get lost. Bunch of thieves.
How this company is still in business I do not know... will make every effort in the future to avoid buying from companies that use Hermes as their courier. Load of criminals.
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